At ULTIMUS, we aim to deliver your orders in a timely and efficient manner. This Shipping Policy outlines how we process and deliver your orders.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
In case of high order volume or unforeseen circumstances, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Time
Once your order is shipped, estimated delivery times are as follows:
International Shipping (if applicable): 7–15 business days
Domestic Shipping: 3–7 business days
Delivery times may vary depending on your location, shipping method, and external factors such as courier delays or customs clearance.
Shipping Charges
Shipping charges are calculated at checkout based on your location and selected shipping method. Any applicable shipping fees will be clearly displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to track your shipment in real time.
Incorrect Address
Please ensure that your shipping address is accurate and complete at the time of placing your order. ULTIMUS is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
If you realize that you have entered an incorrect address, please contact us immediately at care@ultimus.store. We will try to assist before the order is shipped, but changes cannot be guaranteed once the order has been dispatched.
Lost or Delayed Shipments
While we work with reliable shipping partners, delays may occur due to factors beyond our control. ULTIMUSis not liable for delays caused by courier services, weather conditions, or other external factors.
If your order appears to be lost in transit, please contact us and we will assist you in resolving the issue with the shipping carrier.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order details and clear photos of the damaged product and packaging. We will review the issue and arrange a replacement or refund as applicable.
International Shipping (if applicable)
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: care@ultimus.store
Address: 245 Quaker Rd #11, Pomona, NY 10970